Privacy Policy

1. Scope

This Privacy Policy explains how Vizpec collects, uses, stores, and discloses personal information when you visit our website, submit forms, share files, or communicate with us about services.

This policy applies to data processed through Vizpec-owned pages and service interactions related to 3D configurator development, CGI production, and associated sales workflows.

2. Information We Collect

We may collect information directly from you, automatically from your browser, and from trusted service providers.

• Contact and identity data: name, company name, job title, email address, phone number, and billing or project contact details.
• Project and inquiry data: product details, timelines, budgets, technical requirements, and messages sent through forms or email.
• Uploaded content: files, images, models, briefs, and related metadata submitted for project discussion or production.
• Usage and device data: IP address, browser type, pages visited, session events, referral URLs, and approximate location derived from IP.
• Preference data: theme/display preferences and cookie consent choices saved in browser storage.

3. How We Use Information

• Respond to inquiries, prepare proposals, and deliver contracted services.
• Operate, secure, monitor, and improve website performance and user experience.
• Process project collaboration workflows, including asset review and communication.
• Send transactional messages related to active inquiries, quotes, and project updates.
• Comply with legal obligations, enforce agreements, and protect rights and safety.

4. Legal Bases for Processing

Where data protection laws require a legal basis, Vizpec processes personal data on one or more of the following grounds.

• Contract necessity: processing needed to prepare or fulfill services you request.
• Legitimate interests: service quality, fraud prevention, platform security, and business operations.
• Consent: optional communications and non-essential cookies where required.
• Legal obligation: compliance with accounting, tax, regulatory, or lawful authority requests.

5. Sharing and Disclosure

Vizpec does not sell personal data. We may share information with limited third parties as necessary to operate and deliver services.

• Infrastructure and hosting providers used to run website and project systems.
• Communication and productivity tools used for email, CRM, and project coordination.
• Professional advisors and legal authorities when required by law or to defend legal claims.
• Business successors in the event of a merger, acquisition, or asset transfer, subject to applicable law.

6. International Data Transfers

Your information may be transferred to and processed in countries other than your own. Where legally required, we implement appropriate safeguards for cross-border data transfers.

7. Data Retention

We retain personal data only as long as needed for service delivery, legitimate business needs, legal compliance, dispute resolution, and contract enforcement.

Retention periods vary by data type and context. When data is no longer required, we delete it, anonymize it, or isolate it in secure archives where deletion is not immediately feasible.

8. Security Measures

Vizpec applies technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.

No internet transmission or storage system is guaranteed to be fully secure. You share data at your own risk, and we continuously work to improve controls.

9. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, or object to processing of your personal information.

• Request a copy of personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of data when no longer necessary or when legally permitted.
• Object to or restrict specific types of processing.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with a data protection authority where applicable.

10. Children

Vizpec services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe such data was provided, contact us so we can remove it.

11. Third-Party Links and Tools

Our website may link to third-party websites or embed third-party tools. Their privacy practices are governed by their own policies, not this Privacy Policy.

12. Policy Updates

We may update this Privacy Policy from time to time. Material updates will be posted on this page with an updated effective date.

13. Contact

For privacy-related requests, contact us at legal@vizpec.com and include enough detail for verification and response handling.